A 360° view of all your inventory from all the locations at one place.
Order workflows, order status sync & return management for all your sales channels.
Bulk ship now with our easy-to-use software and print labels for fulfillment
Digitize and automate your entire accounting process with a highly sophisticated built-in accounting module.
Make informed business decisions from data savvy reports offering actionable insights.
FBR integrated Point of Sales System (POS) that allows retailers like you to sell from multiple retail outlets
Asaan Retail updates and long-form articles for small businesses
Find all user education material and guides here
Stay up-to-date with our latest features, changes and fixes
Get expert advice and see if Asaan Retail is the right fit
Visit our digital library of all educational videos here
Visit our digital library of all educational videos here
On a mission to enable retailers to sell and grow efficiently.
Connect over the phone or email us your questions
Read what our clients have to say about Asaan Retail here.
Click here to join our winning team
A 360° view of all your inventory from all the locations at one place.
Order workflows, order status sync & return management for all your sales channels.
Bulk ship now with our easy-to-use software and print labels for fulfillment
Digitize and automate your entire accounting process with a highly sophisticated built-in accounting module.
Make informed business decisions from data savvy reports offering actionable insights.
FBR integrated Point of Sales System (POS) that allows retailers like you to sell from multiple retail outlets
Asaan Retail updates and long-form articles for small businesses
Find all user education material and guides here
Stay up-to-date with our latest features, changes and fixes
Get expert advice and see if Asaan Retail is the right fit
Visit our digital library of all educational videos here
Visit our digital library of all educational videos here
On a mission to enable retailers to sell and grow efficiently.
Connect over the phone or email us your questions
Read what our clients have to say about Asaan Retail here.
Click here to join our winning team
A 360° view of all your inventory from all the locations at one place.
Order workflows, order status sync & return management for all your sales channels.
Bulk ship now with our easy-to-use software and print labels for fulfillment
Digitize and automate your entire accounting process with a highly sophisticated built-in accounting module.
Make informed business decisions from data savvy reports offering actionable insights.
FBR integrated Point of Sales System (POS) that allows retailers like you to sell from multiple retail outlets
Asaan Retail updates and long-form articles for small businesses
Find all user education material and guides here
Stay up-to-date with our latest features, changes and fixes
Get expert advice and see if Asaan Retail is the right fit
Visit our digital library of all educational videos here
Visit our digital library of all educational videos here
On a mission to enable retailers to sell and grow efficiently.
Connect over the phone or email us your questions
Read what our clients have to say about Asaan Retail here.
Click here to join our winning team
Learn how you can use the Daraz claim form to lodge complaints and claims regarding issues with customer returns, payments, and product listing issues
Running a business on Daraz might not be as simple as it seems. Especially if the business is aiming at exponential growth to reap the benefits that Daraz offers, there are a lot of performance factors to be kept in consideration.
On Daraz, sellers might face occasional issues and difficulties with the platform, product returns, or payment and other processes. Managing all of this together is easy when the business is small. As the business scales, managing the order stream, order fulfilment, and inventory management, along with managing the occasional roadblocks can be very overwhelming.
Daraz has developed a formal channel for dealing with all such complaints. Through the Daraz seller claim form, one can lodge complaints and raise claims regarding issues with the store, ordering, and other processes.
This article will summarize the Daraz return policy, outline the steps to fill the claim form, and end with some useful tips to help you simplify your Daraz business.
There are a lot of problems that you might face while running a business on Daraz. Because millions of sellers are getting the opportunity to connect with the customers, it is expected to encounter some mismanagement from their side, or issues with the customer.
The following is an inclusive but not an exhaustive list of the issues that you might face as a seller on Daraz:
However the type of problem you face, the Daraz University and Seller Support Center offers an extensive guideline on the Daraz policies which are quite useful to read and understand as a seller. If your issue remains unresolved despite the guidelines given, you are given the option to fill out a claim form which is called an “X Form” in Daraz terms.
One of the most common problems that the business faces while running a business on Daraz is customer returns if they do not find a product satisfactory. For Daraz Mall items, the customer can file for a return request on Daraz within 14 days. For non-Daraz Mall items, the duration of the return request period is 7 days. For certain categories, ‘change of mind’ is a valid reason to return a product.
Other valid reasons for product return are receiving a damaged or defective product, missing items, not matching with the description of the product, and does not fit. When a customer returns an item it is likely that the item that is returned is different from what was sent, or is sent back in a damaged condition. In this case, The Daraz claim form comes in handy which requires information about the product and the reason for claiming.
The Daraz return policy is that the seller or vendor has to accept the package that is being retuned. Any claims regarding the returns can be raised via the Daraz claim form.
The Daraz claim form can be accessed via the Daraz University Option on the Daraz Seller Center Dashboard. Here are the steps to access the Daraz Claim Form:
Once you are led to the X Form, you will need to fill out some fields. The more detailed the information is, the more are the chances to get the verdict in your favor.
Here are the fields you will need to fill out in the Daraz claim form for a damaged or different retuned product.
Daraz is a platform which has filled the gap that existed in the e-commerce industry. It has enabled businesses to reach customers and also provided customers with a platform where they can access quality services and products. In order to maintain the quality of the platform, Daraz has implemented seller performance policies which are quite stringent.
Meeting these criteria, growing the business, dealing with customers, and resolving the occasional problems that come in the way reduce the efficiency of each task. In this world where automation is the new black, Daraz automations like courier, accounting, and improving inventory management can help you to improve your performance on the platform.
This can enable you to participate in mega sales, get featured on Daraz, and move up on the product listing which will further improve your sales, therefore, profitability.
When running a Daraz business. There are a lot of things that a person has to look out for. Check out our article on 5 Tips to Effectively Manage the Daraz Seller Center to help understand the ways in which you can improve your seller rating on Daraz, thus improve your businesses’ performance.
Kamil Riaz Kara is an SEO Specialist by profession and a vlogger associated with Digital Marketing since 2015. He has completed his Masters in Administrative Science from the University of Karachi. As a writer, he has written numerous articles on Technology, Marketing and SEO.
Kamil Riaz Kara is an SEO Specialist by profession and a vlogger associated with Digital Marketing since 2015. He has completed his Masters in Administrative Science from the University of Karachi. As a writer, he has written numerous articles on Technology, Marketing and SEO.
A centralized e-commerce workflow optimization tool that boosts productivity & efficiency!
We allow retailers and brands to scale and efficiently manage their business operations by equipping them with centralized inventory, fulfillment, and accounting management software for multi-channel commerce.